Cancellation, Return & Refund Policy
At WALLTER, every product is manufactured to order based on the customer’s selected size, finish, and specifications. Please read our policy carefully before placing an order.
Order Cancellation
- Orders may be cancelled only while they are in the Pending status.
- Once order processing, manufacturing, or material procurement has commenced, cancellation requests cannot be accepted.
- To request a cancellation, please email us with your order number and the reason for cancellation.
- WALLTER reserves the right to approve or reject cancellation requests based on the stage of order processing.
Returns
As our products are custom-made furniture, we generally do not accept returns or exchanges once the product has been manufactured, dispatched, delivered, or installed.
Returns will only be considered in the following situations:
- The product arrives damaged during transit.
- The wrong product or incorrect specifications were delivered.
- The product has a verified manufacturing defect.
Any such issue must be reported within 48 hours of delivery by emailing us with photographs and your order details.
Return Shipping
If a return is approved due to transit damage, an incorrect product, or a verified manufacturing defect, WALLTER will bear the return shipping or pickup cost.
If the return request is for any other reason and is approved at WALLTER’s sole discretion, any applicable transportation or return charges may be deducted from the refund amount.
Refunds
Once an approved cancellation or eligible return has been verified, refunds will be processed within 7–14 business days.
Refunds will be credited through the original payment method used for the purchase.
Contact Us
For any cancellation, return, or refund requests, please contact us through the contact details provided on our website and include your order number for faster assistance.
At WALLTER, every product is manufactured to order based on the customer’s selected size, finish, and specifications. Please read our policy carefully before placing an order.
Order Cancellation
- Orders may be cancelled only while they are in the Pending status.
- Once order processing, manufacturing, or material procurement has commenced, cancellation requests cannot be accepted.
- To request a cancellation, please email us with your order number and the reason for cancellation.
- WALLTER reserves the right to approve or reject cancellation requests based on the stage of order processing.
Returns
As our products are custom-made furniture, we generally do not accept returns or exchanges once the product has been manufactured, dispatched, delivered, or installed.
Returns will only be considered in the following situations:
- The product arrives damaged during transit.
- The wrong product or incorrect specifications were delivered.
- The product has a verified manufacturing defect.
Any such issue must be reported within 48 hours of delivery by emailing us with photographs and your order details.
Return Shipping
If a return is approved due to transit damage, an incorrect product, or a verified manufacturing defect, WALLTER will bear the return shipping or pickup cost.
If the return request is for any other reason and is approved at WALLTER’s sole discretion, any applicable transportation or return charges may be deducted from the refund amount.
Refunds
Once an approved cancellation or eligible return has been verified, refunds will be processed within 7–14 business days.
Refunds will be credited through the original payment method used for the purchase.
Contact Us
For any cancellation, return, or refund requests, please contact us through the contact details provided on our website and include your order number for faster assistance.