Return Policy

Effective Date: 10 August 2026

At WALLTER, we are committed to providing high-quality space-saving furniture and a smooth customer experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

1. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

  • The return request must be made within 30 days of delivery.
  • The product must be in new and unused condition.
  • The product must be returned in its original condition and, where applicable, with its original packaging, accessories, hardware and documentation.
  • The product must not have been damaged, modified, assembled incorrectly, or used after delivery.
  • Products showing signs of misuse, negligence or damage caused after delivery may not be eligible for return.

For non-defective returns, the product must remain unused and in saleable condition.

2. Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect, please contact WALLTER as soon as possible after delivery.

We may request photographs, videos or other information to assess the issue.

Depending on the nature of the issue, WALLTER may provide:

  • Repair or replacement of the affected component;
  • Replacement of the product; or
  • A refund, where applicable.

Our team will guide you through the appropriate resolution.

3. Non-Defective Returns

Non-defective products may be returned within 30 days of delivery, provided that the product is:

  • New and unused;
  • Free from damage or alterations;
  • In its original condition; and
  • Complete with all applicable accessories, hardware and documentation.

A product that has been installed, assembled, used or modified may not qualify for a non-defective return.

4. Exchanges

WALLTER accepts exchanges for eligible products.

Exchange requests must be made within 30 days of delivery and the product must meet the same condition requirements applicable to returns.

An exchange is subject to product availability. If the requested replacement product has a different price, the applicable price difference may be payable or refundable.

5. Return Method

Approved returns must be brought to a designated drop-off location communicated by WALLTER.

Please contact our customer support team before sending or delivering a product for return. Do not send a product to an address without receiving return instructions from WALLTER.

The customer is responsible for following the return instructions provided by WALLTER.

6. Restocking Fees

WALLTER does not charge a restocking fee for eligible returns.

However, the product must satisfy the return eligibility requirements described in this policy.

7. Refunds

Once an eligible returned product has been received and the return has been verified, WALLTER will process the applicable refund within 2 business days.

The actual time taken for the refund to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway or other payment provider.

Refunds will generally be made using the original payment method, wherever technically possible.

8. Return & Exchange Request Process

To request a return or exchange:

  1. Contact WALLTER within 30 days of delivery.
  2. Provide your order details and the reason for the return or exchange.
  3. Provide photographs or videos if requested by our team.
  4. Wait for confirmation and return instructions from WALLTER.
  5. Return the product to the designated drop-off location as instructed.
  6. Once the product is received and inspected, WALLTER will process the approved exchange or refund.

9. Product Inspection

All returned products may be inspected before a return, exchange or refund is approved.

If the returned product does not meet the eligibility requirements of this policy, WALLTER may reject the return or exchange request.

10. Important Conditions

Returns and exchanges are subject to the following conditions:

  • The product must be returned in new and unused condition.
  • Returns must be requested within 30 days of delivery.
  • Products damaged after delivery due to misuse, improper handling, modification or installation may not qualify for return.
  • Customised or specially manufactured products may be subject to additional conditions communicated to the customer at the time of purchase.
  • Customers should retain their order details and proof of purchase until the return or exchange has been completed.

11. Contact Us

For return or exchange requests, please contact WALLTER through the contact details provided on our website.

Please include your order number, registered phone number and reason for the return/exchange so that our team can assist you efficiently.

WALLTER Systems
Website: https://wallter.in/